Project, Programme and Portfolio Management

Background

Our customer is key to the economic prosperity and maritime security of the United Kingdom, maintaining safe and secure sea lanes of communication throughout the globe.

Challenge

With a broad range of digital systems of varying levels of maturity, our customer required assistance assuring IT systems remained online and supporting operational ICT capability in multiple domains. Any delays or breaks in service could be catastrophic and cause significant risk to key naval activity and future change programmes.

Solution

Our service delivered technical delivery teams, supported by project management functions. Our service delivery specialists, account management and customer services support carried out first, second and third-line support, onsite defect repair, routine upgrades, technical refresh and the temporary/permanent decommission of systems. We ensured that at least one technical specialist was available to respond to system failures within 24 hours, 365 days a year.

We provided a detailed project plan before creating a full operational testing facility to ensure the prompt commissioning of recycled and deployable equipment, preventing failures and improving reliability. We further designed and integrated new solutions when hardware or software was no longer supported or available.

Outcome

Our SQEP used their unique maritime knowledge, skills, and expertise to deliver service requirements, reduce downtime, and offer a value-for-money resolution through an increase in scope that exceeded the initial specification at the same cost. A key partner, we continue to support our customers with engineering services and project needs.