Digital Solutions – Maritime Digital Delivery Service

Background

Our customer is key to the economic prosperity and maritime security of the United Kingdom, maintaining safe and secure sea lanes of communication throughout the globe.

Challenge

Our customers must have situational awareness at all times through coherent, accessible data and secure, resilient and effective cloud hosting. Sustainment and evolution of systems requires the technical support of a multi-disciplinary team with a range of skills including infrastructure engineering, solutions architecture and project management.

Solution

We have supported our customer's situational awareness through a digital service since 2012. Our technical support consists of a carefully crafted team of unique subject matter experts who help users exploit digital capabilities for operational advantage and stay ahead of rapid feature developments to applications:

• Ex-military with extensive experience and knowledge across the breadth of maritime operational capability
• Engineers with deep technical maritime expertise
• Experienced help desk to deliver level 1-4 support to meet the 24/7 nature of the operational environment
• Professional project and programme managers with experience designing, implementing and deploying services for maritime operations.

Our expertise is critical to knowledge sharing and customer decision-making through workshops, swarming and drafting of reports/articles.

Comfortable with ambiguity and technology progression, we seek out capability gaps and design technical solutions in pursuit of our customer's infrastructure optimisation. Furthermore, we share our experiences with the international community including cross-government, Tri-Service and military allies, through regular operational requirements workshops.

Outcome

Our service and bespoke team is tailor-made with the depth of broad operational experience to understand the user need and operating context. We continue to outperform all service levels through dynamic repair plans and capability upgrades that deliver optimum capability to the front line in the shortest possible timeframe.