Network/Infrastructure Engineering - ICT Engineering Management

Background

Our customer is key to the United Kingdom’s maritime security and economic prosperity, maintaining safe and secure seas across the globe. Their varied Information and Communications Technologies (ICT) used across the estate ensures coherence across all systems and is essential to ensure the continued functionality of our customers.

Challenge

Client ICT systems and equipment are used across the entire range of major assets – ashore and afloat. This equates to over 13,000 units including computers, servers, network switches/routers, laptops, tablets, audio-visual equipment, printers and cameras.

Solution

Our Engineering Management, Project/Portfolio Management and In-Service Support provide first, second and third-line support, onsite defect repair, routine upgrades, technical refresh and the temporary/permanent decommission of systems.

Our multi-skilled team of Suitably Qualified and Experienced Personnel engineers, technicians, analysts and project managers provide mobile technical support to fixed networks throughout the UK and, asset tracking, testing, building and commissioning (including recycled equipment). We are on standby to resolve any system failures within 24 hours, 365 days a year. We advise on emergent technology; conduct evaluations and provide suggestions for the continuous improvement and development of our customer's systems. We are an integral part of the customer’s agile ICT daily scrum and adapt our activities in line with daily priorities.

Outcome

Our long tenure of 10+ years is a testament to our commitment to our customer’s needs. Often changing due to technology upgrades, operational demands and urgent re-prioritisation, our partnership approach enables rapid adaptation, optimum responsiveness and a wholly transparent joint approach.