Aircraft Workshop Services Manager

Aircraft Workshop Services Manager - London Heathrow

Permanent | Full-time

Are you an inspiring Engineering leader ready to drive operational excellence across one of the most critical maintenance functions at LHR? We're looking for a dynamic, strategic and people‑focused leader to take ownership of our Aircraft Workshop Services, covering the Fleet Support Facility, Power plant Support Facility, non‑Destructive Testing (NDT), and Cabin operations.

In this high-impact role, you'll ensure seamless coordination between aircraft maintenance and workshop/cabin activities, delivering exceptional reliability, availability, safety and value. You'll shape strategic plans, embed a culture of continuous improvement, and champion safety at every level.

What you'll be doing

Strategic Leadership

• Serve as a key member of the LHR Maintenance Leadership Team.
• Partner across Engineering to support fleet growth, improve aircraft availability.
• Align Workshop & Cabin plans with the wider LHR Maintenance strategic objectives.

Regulatory & Safety Accountability

• Act as the nominated post holder for LHR Workshop operations, ensuring compliance with Part 145 and Part 21G requirements.
• Maintain excellence in regulatory compliance through robust governance, colleague engagement, and targeted training.
• Role model and maintain a strong safety culture, ensuring a safe, secure working environment.

Operational Excellence

• Lead year‑on‑year improvements in performance, quality, and cost.
• Develop and manage service level agreements with key suppliers and internal stakeholders.
• Drive bench marking, continuous improvement, and value‑added change across all workshop and cabin functions.

People & Change Leadership

• Build and maintain positive relationships with trade unions through meaningful engagement.
• Lead, coach, and inspire large teams to deliver business change with clarity, empathy, and confidence.
• Manage resource planning, load, and capacity across the department.

Qualifications / experience

• Educated to HNC level, degree or equivalent practical experience
• Experience in leading and empowering change in an operational or service environment.
• Experience leading an Engineering department
• Detailed knowledge of maintenance integrated processes and systems
• Working knowledge of H&S legislation
• Strong knowledge of Part 145 operations and Workshop maintenance functions
• Strong knowledge of Part Pt21G production, including Workshop manufacture processes
• Workshop Approval or Part 66 Licence holder

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.