MTIC

Helping to keep international waters safe with fully managed 24/7/365 Watchkeeping service.

Maritime Trade Information Centre (MTIC)

Client: Royal Navy

Project: Maritime Trade Information Centre (MTIC)

Dates: 2013 – ongoing

Overview: The MTIC supports the Royal Navy and its partners/stakeholders across HM Government departments and international allies, both military and civilian. Coverage is global, with a focus on areas that have clear threats to the maritime security to the international trade. These include Piracy, Armed Robbery at Sea and other asymmetric activity.

Challenge

Created in 2013, due to digitisation and to establish a wider global maritime trade capability, the MTIC’s roles and responsibilities have continually changed since inception. Adaptation has been necessary to meet with the ever-changing needs of customers which led to MTIC requiring revised processes and delivery.

Challenge

Solution

Carbon60 was engaged on a ‘Statement of Work’ contract to assist MTIC and to provide an end-to-end essential service on behalf of the Royal Navy.

Initially run a six-month trial, we mirrored operations from the original team who were based overseas. During this time, eight Watchkeepers supported vessels in life and death situations, so it was critical to ensure no deterioration in service.

To gain a deep and informed understanding of the organisation and its processes, Carbon60 implemented the use of analytics, using data to support regular briefings to the MTIC. This steered them in taking essential steps towards improvement, including optimising outputs and implementing risk mitigation measures, as well as identifying where recruitment and training were required.

Following the trial, the service was deemed a success and Portsmouth was approved as the location for the primary global delivery hub. An Operations Room Manager was hired to support with Watchkeeper management, onboarding and training.

The service’s reputation quickly grew, with industry partners visiting and approving the set up and continue to benefit from excellent relationships with all stakeholders.

Trust

Outcome

In-depth subject matter expertise and an understanding of the business, blended with innovation and reprioritisation, have led to us delivering this project beyond MTIC’s initial expectations.

Carbon60 has led on improvements across the scope of work, including the defining of roles, work practices and processes. All members of the MTIC team are encouraged to be part of a continuous cycle of improvement and innovation. The requirements and the team have doubled since launch, and we are proud to have an outstanding rate of staff attrition with some of the team having remained with the project from the beginning.

Challenge

Solution

Outcome

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