Carbon60 was engaged on a ‘Statement of Work’ contract to assist MTIC and to provide an end-to-end essential service on behalf of the Royal Navy.
Initially run a six-month trial, we mirrored operations from the original team who were based overseas. During this time, eight Watchkeepers supported vessels in life and death situations, so it was critical to ensure no deterioration in service.
To gain a deep and informed understanding of the organisation and its processes, Carbon60 implemented the use of analytics, using data to support regular briefings to the MTIC. This steered them in taking essential steps towards improvement, including optimising outputs and implementing risk mitigation measures, as well as identifying where recruitment and training were required.
Following the trial, the service was deemed a success and Portsmouth was approved as the location for the primary global delivery hub. An Operations Room Manager was hired to support with Watchkeeper management, onboarding and training.
The service’s reputation quickly grew, with industry partners visiting and approving the set up and continue to benefit from excellent relationships with all stakeholders.