Helping to keep key IT systems online and up to date with technical project expertise

Ministry of Defence / Royal Navy

Project: Operational Systems Support

Dates: October 2019 to date

Overview: The Royal Navy is key to the economic prosperity and maritime security of the United Kingdom, maintaining safe and secure sea lanes of communication throughout the globe.  


With a broad range of systems of varying levels of maturity, the Royal Navy required assistance in supporting many of their operational ICT domains. It was critical that a defined set of strict criteria was met with minimal delays or breaks in service, as the capabilities are critical to enabling key naval activity.

Two key systems formed the basis of the project:

System 1 – the capabilities of this system were failing. Any breaks in service could be catastrophic and cause significant risk to the Navy’s output.

System 2 – this ICT system was fundamental to a large on-shore and at-sea change programme being put into place by the Navy.

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Cloud Solution


Carbon60 was engaged on a ‘Statement of Work’ contract. We delivered technical delivery teams, supported by project management functions, which included service delivery specialists, account management and customer services support. 

Our teams carried out first, second and third-line support, onsite defect repair, routine upgrades, technical refresh and the temporary/permanent decommission of systems. We ensured that at least one technical specialist was available to respond to system failures within 24 hours, 365 days a year.  

For system 1, we provided a detailed project plan before creating a full operational testing facility to ensure the prompt commissioning of recycled and deployable equipment, preventing failures and improving reliability.  

We further designed and integrated new solutions when hardware or software was no longer supported or available.  

And for system 2, Carbon60 also offered an extensive project plan of activity. Closely aligned with our client’s requirements and constraints, we successfully navigated complex operational and geographical challenges to ensure the outstanding delivery of the project.  


We were proud to provide a service-based and fully managed solution to the Royal Navy. Not only did Carbon60 manage downtime, but we were able to put our experience of delivering maritime projects to full use to offer an affordable resolution which was of better value than internal solutions. 

Specific outcomes included a significant increase in the service which not only meets the specifics of the managed delivery but has exceeded the initial operational deliverables detailed within the contract.  

We have further supported the client, and continue to support, with additional activities, all within the scope of our contract.  

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