Carbon60 was engaged on a ‘Statement of Work’ contract. We delivered technical delivery teams, supported by project management functions, which included service delivery specialists, account management and customer services support.
Our teams carried out first, second and third-line support, onsite defect repair, routine upgrades, technical refresh and the temporary/permanent decommission of systems. We ensured that at least one technical specialist was available to respond to system failures within 24 hours, 365 days a year.
For system 1, we provided a detailed project plan before creating a full operational testing facility to ensure the prompt commissioning of recycled and deployable equipment, preventing failures and improving reliability.
We further designed and integrated new solutions when hardware or software was no longer supported or available.
And for system 2, Carbon60 also offered an extensive project plan of activity. Closely aligned with our client’s requirements and constraints, we successfully navigated complex operational and geographical challenges to ensure the outstanding delivery of the project.